01 Information We Collect

We may collect personal information that you provide directly when requesting a quote, booking a service, contacting our team or communicating with us.

• Full name
• Email address
• Telephone number
• Home, office or business address
• Cleaning service preferences and booking information
• Property access instructions where required
• Payment and transaction information
• Details included in enquiries, feedback or complaints

We may also collect limited technical information, including your IP address, browser type, device information, pages visited and website usage data through cookies or analytics tools.

02 How We Use Your Information

We may use the information we collect for the following purposes:

• To provide and manage our cleaning services
• To prepare quotations and confirm bookings
• To communicate appointment details and service updates
• To respond to enquiries and customer support requests
• To process payments and maintain transaction records
• To improve our website, services and customer experience
• To manage complaints, disputes or service concerns
• To comply with legal, tax and regulatory obligations
• To send marketing messages where consent has been provided

03 Legal Basis for Processing

Where required by applicable data protection laws, we process personal information based on one or more lawful grounds. These may include performing a contract, complying with legal duties, pursuing legitimate business interests or obtaining your consent.

04 Sharing Your Information

TZ Cleaning Group Ltd does not sell or rent personal information. We may share limited information with trusted parties when necessary to provide our services or operate our business.

• Employees, contractors and authorised cleaning personnel
• Payment processing providers
• Website hosting, IT and communication service providers
• Accountants, insurers and professional advisers
• Government bodies or law enforcement where legally required

Third-party providers are expected to protect personal information and use it only for the purpose for which it was shared.

05 Payment Information

Payments may be processed through secure third-party payment providers. TZ Cleaning Group Ltd may not directly store complete debit or credit card details. Payment providers process information under their own privacy and security policies.

06 Data Security

We use reasonable technical and organisational safeguards to protect personal information against unauthorised access, misuse, alteration, disclosure or loss. Access to personal information is limited to people who require it for legitimate business purposes.

Although we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.

07 Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, remember preferences and understand how visitors use the website.

• Essential website functionality
• Performance and traffic analysis
• Remembering user preferences
• Improving website content and usability

You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website features.

08 Data Retention

We retain personal information only for as long as reasonably necessary to provide services, maintain business and financial records, resolve disputes and meet legal obligations.

When personal information is no longer required, we may securely delete, destroy or anonymise it.

09 Your Data Protection Rights

Depending on your location and applicable laws, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Restrict or object to certain types of processing
• Withdraw consent where processing is based on consent
• Request a portable copy of certain personal information
• Submit a complaint to the appropriate supervisory authority

We may need to verify your identity before responding to a data rights request.

10 Marketing Communications

We may send promotional emails or messages where you have provided consent or where otherwise permitted by law. You can unsubscribe at any time by following the instructions in the message or contacting us directly.

11 Third-Party Links

Our website may contain links to websites operated by third parties. TZ Cleaning Group Ltd is not responsible for the content, security or privacy practices of external websites. We recommend reviewing their privacy policies before submitting personal information.

12 Children's Privacy

Our website and cleaning services are not intended for children. We do not knowingly collect personal information directly from individuals under the age required by applicable law.

13 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices or legal obligations. The updated version will be posted on this page with a revised effective date.

14 Contact Us

For questions about this Privacy Policy, your personal information or your data protection rights, please contact us.