TZ Cleaning Group Ltd provides residential and commercial cleaning services, including Domestic Cleaning, Commercial Cleaning, Office Cleaning, End of Tenancy Cleaning, Airbnb Cleaning, Deep Cleaning, Carpet Cleaning, Window Cleaning and After Builders Cleaning.

Our business details and contact information are provided at the bottom of this page.

Quotations are based on the information provided by the customer, including the property size, condition, required service, access arrangements and requested cleaning frequency.

• Quotations may be provided by telephone, email or through our website.
• Quoted prices may be subject to inspection of the property.
• Additional charges may apply where the property condition differs significantly from the information provided.
• Unless otherwise stated, quotations remain valid for [Insert Number] days.

A booking is considered confirmed once the customer accepts the quotation and receives confirmation from TZ Cleaning Group Ltd.

Customers must provide accurate contact information, property details, service requirements and access instructions at the time of booking.

The customer must ensure that our cleaning team can safely access the property at the agreed date and time.

• Keys, access codes or entry instructions must be provided in advance where required.
• The customer is responsible for ensuring that any alarms are disabled or that correct instructions are supplied.
• Waiting time caused by unavailable access may be charged.
• If access cannot be obtained, the appointment may be treated as a late cancellation.

To help us provide the service safely and efficiently, customers are responsible for preparing the property before our team arrives.

• Remove valuable, fragile or highly personal items from cleaning areas.
• Secure cash, jewellery, important documents and sensitive belongings.
• Inform us about damaged surfaces, loose fixtures or delicate materials.
• Provide safe access to water, electricity and the areas being cleaned.
• Keep children and pets away from active cleaning areas where reasonably possible.
• Disclose any known hazards, infestations or unsafe conditions before the appointment.

Unless otherwise agreed, our cleaners may provide the products and equipment reasonably required to complete the booked service.

Customers must inform us before the appointment if particular surfaces require specialist care or if specific products must be avoided due to allergies, sensitivities or manufacturer instructions.

Where the customer asks us to use their products or equipment, TZ Cleaning Group Ltd is not responsible for issues caused by defective equipment, unsuitable products or incorrect instructions.

The customer agrees to pay the confirmed price for the selected cleaning service, together with any approved additional charges.

• Payment is due [before the service / on completion / within Insert Number days].
• Accepted payment methods: [Insert Payment Methods].
• Additional work requested during the appointment may be charged separately.
• Late payments may result in suspension of future services.
• Overdue invoices may be subject to reasonable recovery costs where permitted by law.

Customers should provide as much notice as possible when cancelling or rescheduling a confirmed booking.

• Cancellations made at least [Insert Number] hours before the appointment may be rescheduled without charge.
• Late cancellations may be subject to a cancellation fee.
• Failure to provide access may be treated as a late cancellation.
• Repeated cancellations may require advance payment for future bookings.

TZ Cleaning Group Ltd may reschedule a service due to illness, unsafe conditions, severe weather, transport disruption or other circumstances beyond our reasonable control.

Appointment times are provided in good faith. Arrival and completion times may vary due to traffic, previous appointments, property conditions or other circumstances outside our reasonable control.

Where possible, we will notify the customer of any significant delay.

End of tenancy cleaning is completed according to the agreed scope of work. Customers should provide any landlord, agent or inventory checklist before the service begins.

We cannot guarantee the return of a rental deposit because deposit decisions may depend on property damage, maintenance issues, landlord requirements and matters outside our control.

Although we use appropriate cleaning methods, complete stain removal cannot be guaranteed. Results may depend on the fabric, carpet age, previous treatments, staining substance and how long the stain has been present.

Customers must disclose known issues such as colour instability, shrinking, previous repairs or specialist material requirements before cleaning begins.

Window cleaning is limited to areas that can be accessed safely using the equipment and working methods available to our team.

We may refuse to clean windows where access is unsafe, glass is damaged or weather conditions create an unacceptable risk.

After builders cleaning generally covers accessible dust, surface residue and construction debris included within the confirmed quotation.

Removal of hazardous materials, heavy waste, specialist chemicals, hardened cement, extensive paint, adhesives or building materials may require separate arrangements and additional charges.

Customers should inspect the completed work as soon as reasonably possible and notify us of any service concerns within [Insert Number] hours.

We may request photographs or access to inspect the area. Where a complaint is accepted, we may offer a reasonable corrective clean of the affected area.

Customers should allow us an opportunity to investigate and address the concern before arranging third-party corrective work.

Our cleaners will take reasonable care while working at the property. Any alleged damage should be reported promptly with supporting details and photographs where available.

We are not responsible for damage caused by ordinary wear and tear, unstable furniture, defective fixtures, pre-existing damage, improperly installed items or failure to disclose delicate surfaces.

Liability for accepted claims will be handled in accordance with applicable law and any relevant insurance arrangements.

We may refuse, stop or postpone a service where our team reasonably believes the property presents unsafe or unhygienic conditions.

• Unsafe electrical installations
• Structural hazards or unstable surfaces
• Aggressive animals
• Needles, bodily fluids or hazardous waste
• Severe infestations or contamination
• Threatening or abusive behaviour

Specialist cleaning involving hazardous or biohazardous materials must be disclosed before booking.

Where keys, codes or other access details are provided, they will be used only for delivering the agreed service and handled with reasonable care.

Customers should avoid attaching full address details to keys. Lost keys or security concerns must be reported immediately.

We will not use identifiable photographs of a customer's property for marketing purposes without permission.

Where consent is provided, before-and-after photographs may be used on our website or social media without displaying personal information, addresses or sensitive details.

Personal information collected during quotations, bookings and service delivery will be handled in accordance with our Privacy Policy and applicable data protection requirements.

TZ Cleaning Group Ltd will not be responsible for delays or failure to perform a service caused by circumstances beyond our reasonable control, including severe weather, accidents, road closures, government restrictions, utility failures or staff emergencies.

Either party may end an ongoing cleaning arrangement by providing reasonable notice, subject to any agreed minimum term or outstanding payment obligations.

We may immediately suspend or terminate services where there is non-payment, abusive behaviour, repeated access problems or unsafe working conditions.

We may update these Terms and Conditions to reflect changes in our services, prices, business practices or legal obligations.

The latest version will be published on our website with the updated effective date.

These Terms and Conditions are governed by the laws of [Insert Country, State or Jurisdiction]. Any disputes will be subject to the courts or dispute-resolution procedures applicable in that jurisdiction.

For questions about these Terms and Conditions, quotations, bookings or cleaning services, please contact us.