{"id":5878,"date":"2026-08-02T13:06:49","date_gmt":"2026-08-02T12:06:49","guid":{"rendered":"https:\/\/www.tzcleaninggroup.co.uk\/?page_id=5878"},"modified":"2026-08-02T13:11:05","modified_gmt":"2026-08-02T12:11:05","slug":"terms-conditions","status":"publish","type":"page","link":"https:\/\/www.tzcleaninggroup.co.uk\/index.php\/terms-conditions\/","title":{"rendered":"Terms &amp; Conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5878\" class=\"elementor elementor-5878\">\n\t\t\t\t        <section class=\"elementor-section elementor-top-section elementor-element elementor-element-82df760 elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default ct-header-fixed-none ct-row-max-none\" data-id=\"82df760\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n            \n                        <div class=\"elementor-container elementor-column-gap-no \">\n                    <div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-948acfe\" data-id=\"948acfe\" data-element_type=\"column\">\n        <div class=\"elementor-widget-wrap elementor-element-populated\">\n                    \n        \t\t<div class=\"elementor-element elementor-element-0d24d4e elementor-widget elementor-widget-html\" data-id=\"0d24d4e\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<!-- =========================================================\r\nTZ Cleaning Group Ltd\r\nModern Terms & Conditions Page\r\n\r\nColors:\r\nBlue      : #0057B8\r\nGreen     : #34A853\r\nWhite     : #FFFFFF\r\nDark Grey : #333333\r\n\r\nImportant:\r\nReplace all [Insert ...] placeholders before publishing.\r\nThis is a general website template and should be reviewed\r\nfor your business location and applicable laws.\r\n========================================================= -->\r\n\r\n<section class=\"tz-terms-section\">\r\n\r\n<style>\r\n\r\n.tz-terms-section,\r\n.tz-terms-section *{\r\n    box-sizing:border-box;\r\n}\r\n\r\n.tz-terms-section{\r\n    position:relative;\r\n    overflow:hidden;\r\n    padding:110px 20px;\r\n    background:\r\n        radial-gradient(circle at top left,rgba(52,168,83,.10),transparent 30%),\r\n        radial-gradient(circle at bottom right,rgba(0,87,184,.09),transparent 32%),\r\n        #f7faff;\r\n    font-family:Arial,Helvetica,sans-serif;\r\n}\r\n\r\n.tz-terms-section:before{\r\n    content:\"\";\r\n    position:absolute;\r\n    left:-190px;\r\n    top:-190px;\r\n    width:430px;\r\n    height:430px;\r\n    border-radius:50%;\r\n    background:rgba(52,168,83,.06);\r\n}\r\n\r\n.tz-terms-section:after{\r\n    content:\"\";\r\n    position:absolute;\r\n    right:-170px;\r\n    bottom:-170px;\r\n    width:410px;\r\n    height:410px;\r\n    border:65px solid rgba(0,87,184,.05);\r\n    border-radius:50%;\r\n}\r\n\r\n.tz-terms-container{\r\n    position:relative;\r\n    z-index:2;\r\n    max-width:1080px;\r\n    margin:0 auto;\r\n}\r\n\r\n\/* PAGE HEADING *\/\r\n\r\n.tz-terms-heading{\r\n    max-width:820px;\r\n    margin:0 auto 55px;\r\n    text-align:center;\r\n}\r\n\r\n.tz-terms-tag{\r\n    display:inline-flex;\r\n    align-items:center;\r\n    gap:10px;\r\n    margin-bottom:18px;\r\n    color:#34A853;\r\n    font-size:14px;\r\n    font-weight:700;\r\n    letter-spacing:2px;\r\n    text-transform:uppercase;\r\n}\r\n\r\n.tz-terms-tag:before,\r\n.tz-terms-tag:after{\r\n    content:\"\";\r\n    width:34px;\r\n    height:2px;\r\n    background:#34A853;\r\n}\r\n\r\n.tz-terms-heading h1{\r\n    margin:0 0 20px;\r\n    color:#333333;\r\n    font-size:clamp(42px,6vw,66px);\r\n    line-height:1.08;\r\n    letter-spacing:-2px;\r\n}\r\n\r\n.tz-terms-heading h1 span{\r\n    color:#0057B8;\r\n}\r\n\r\n.tz-terms-heading p{\r\n    margin:0;\r\n    color:#666666;\r\n    font-size:17px;\r\n    line-height:1.85;\r\n}\r\n\r\n.tz-terms-date{\r\n    display:inline-flex;\r\n    align-items:center;\r\n    gap:8px;\r\n    margin-top:22px;\r\n    padding:11px 19px;\r\n    color:#0057B8;\r\n    font-size:14px;\r\n    font-weight:700;\r\n    border:1px solid rgba(0,87,184,.15);\r\n    border-radius:50px;\r\n    background:#FFFFFF;\r\n    box-shadow:0 8px 22px rgba(0,87,184,.07);\r\n}\r\n\r\n\/* MAIN CONTENT *\/\r\n\r\n.tz-terms-content{\r\n    padding:52px;\r\n    border:1px solid rgba(0,87,184,.10);\r\n    border-radius:30px;\r\n    background:#FFFFFF;\r\n    box-shadow:0 24px 65px rgba(31,55,79,.10);\r\n}\r\n\r\n\/* INTRO *\/\r\n\r\n.tz-terms-intro{\r\n    margin:0 0 40px;\r\n    padding:26px 28px;\r\n    color:#555555;\r\n    font-size:16px;\r\n    line-height:1.9;\r\n    border-left:5px solid #34A853;\r\n    border-radius:0 18px 18px 0;\r\n    background:linear-gradient(135deg,#f3fbf6,#f8fcff);\r\n}\r\n\r\n.tz-terms-intro strong{\r\n    color:#333333;\r\n}\r\n\r\n\/* TERMS BLOCK *\/\r\n\r\n.tz-term-block{\r\n    padding:0 0 35px;\r\n    margin:0 0 35px;\r\n    border-bottom:1px solid #e8edf2;\r\n}\r\n\r\n.tz-term-block:last-child{\r\n    padding-bottom:0;\r\n    margin-bottom:0;\r\n    border-bottom:none;\r\n}\r\n\r\n.tz-term-title{\r\n    display:flex;\r\n    align-items:center;\r\n    gap:15px;\r\n    margin-bottom:18px;\r\n}\r\n\r\n.tz-term-number{\r\n    flex-shrink:0;\r\n    width:44px;\r\n    height:44px;\r\n    display:flex;\r\n    align-items:center;\r\n    justify-content:center;\r\n    color:#FFFFFF;\r\n    font-size:14px;\r\n    font-weight:700;\r\n    border-radius:14px;\r\n    background:linear-gradient(135deg,#0057B8,#34A853);\r\n    box-shadow:0 9px 22px rgba(0,87,184,.20);\r\n}\r\n\r\n.tz-term-title h2{\r\n    margin:0;\r\n    color:#333333;\r\n    font-size:25px;\r\n    line-height:1.35;\r\n}\r\n\r\n.tz-term-block p{\r\n    margin:0 0 15px;\r\n    color:#606060;\r\n    font-size:16px;\r\n    line-height:1.85;\r\n}\r\n\r\n.tz-term-block p:last-child{\r\n    margin-bottom:0;\r\n}\r\n\r\n.tz-term-block ul{\r\n    margin:16px 0 0;\r\n    padding:0;\r\n    list-style:none;\r\n}\r\n\r\n.tz-term-block li{\r\n    position:relative;\r\n    margin-bottom:12px;\r\n    padding-left:31px;\r\n    color:#606060;\r\n    font-size:16px;\r\n    line-height:1.75;\r\n}\r\n\r\n.tz-term-block li:last-child{\r\n    margin-bottom:0;\r\n}\r\n\r\n.tz-term-block li:before{\r\n    content:\"\u2713\";\r\n    position:absolute;\r\n    left:0;\r\n    top:3px;\r\n    width:20px;\r\n    height:20px;\r\n    display:flex;\r\n    align-items:center;\r\n    justify-content:center;\r\n    color:#FFFFFF;\r\n    font-size:11px;\r\n    font-weight:700;\r\n    border-radius:50%;\r\n    background:#34A853;\r\n}\r\n\r\n\/* NOTICE *\/\r\n\r\n.tz-terms-notice{\r\n    margin-top:18px;\r\n    padding:20px 22px;\r\n    color:#555555;\r\n    font-size:15px;\r\n    line-height:1.75;\r\n    border:1px solid rgba(0,87,184,.12);\r\n    border-radius:16px;\r\n    background:#f5f9ff;\r\n}\r\n\r\n.tz-terms-notice strong{\r\n    color:#0057B8;\r\n}\r\n\r\n\/* CONTACT PANEL *\/\r\n\r\n.tz-terms-contact{\r\n    margin-top:22px;\r\n    padding:30px;\r\n    color:#FFFFFF;\r\n    border-radius:22px;\r\n    background:\r\n        linear-gradient(135deg,rgba(52,168,83,.92),rgba(0,87,184,.98));\r\n    box-shadow:0 18px 42px rgba(0,87,184,.18);\r\n}\r\n\r\n.tz-terms-contact h3{\r\n    margin:0 0 15px;\r\n    color:#FFFFFF;\r\n    font-size:24px;\r\n}\r\n\r\n.tz-terms-contact p{\r\n    margin:8px 0;\r\n    color:rgba(255,255,255,.92);\r\n    font-size:15px;\r\n    line-height:1.7;\r\n}\r\n\r\n.tz-terms-contact strong{\r\n    color:#FFFFFF;\r\n}\r\n\r\n.tz-terms-contact a{\r\n    color:#FFFFFF;\r\n    text-decoration:none;\r\n    border-bottom:1px solid rgba(255,255,255,.55);\r\n}\r\n\r\n.tz-terms-contact a:hover{\r\n    border-bottom-color:#FFFFFF;\r\n}\r\n\r\n\/* RESPONSIVE *\/\r\n\r\n@media(max-width:768px){\r\n\r\n    .tz-terms-section{\r\n        padding:80px 18px;\r\n    }\r\n\r\n    .tz-terms-heading{\r\n        margin-bottom:42px;\r\n    }\r\n\r\n    .tz-terms-content{\r\n        padding:34px 24px;\r\n        border-radius:24px;\r\n    }\r\n\r\n    .tz-term-title{\r\n        align-items:flex-start;\r\n    }\r\n\r\n    .tz-term-title h2{\r\n        font-size:22px;\r\n    }\r\n\r\n}\r\n\r\n@media(max-width:480px){\r\n\r\n    .tz-terms-section{\r\n        padding:65px 15px;\r\n    }\r\n\r\n    .tz-terms-heading h1{\r\n        letter-spacing:-1px;\r\n    }\r\n\r\n    .tz-terms-content{\r\n        padding:26px 18px;\r\n    }\r\n\r\n    .tz-terms-intro{\r\n        padding:20px;\r\n        font-size:15px;\r\n    }\r\n\r\n    .tz-term-number{\r\n        width:39px;\r\n        height:39px;\r\n        border-radius:12px;\r\n    }\r\n\r\n    .tz-term-title h2{\r\n        font-size:20px;\r\n    }\r\n\r\n    .tz-term-block p,\r\n    .tz-term-block li{\r\n        font-size:15px;\r\n    }\r\n\r\n    .tz-terms-contact{\r\n        padding:24px 20px;\r\n    }\r\n\r\n}\r\n\r\n<\/style>\r\n\r\n<div class=\"tz-terms-container\">\r\n\r\n    <!-- PAGE HEADING -->\r\n    <div class=\"tz-terms-heading\">\r\n\r\n        <div class=\"tz-terms-tag\">\r\n            Service Information\r\n        <\/div>\r\n\r\n        <h1>\r\n            Terms &amp; <span>Conditions<\/span>\r\n        <\/h1>\r\n\r\n        <p>\r\n            These Terms and Conditions explain the rules that apply when you\r\n            request, book or use cleaning services provided by TZ Cleaning\r\n            Group Ltd.\r\n        <\/p>\r\n\r\n        <div class=\"tz-terms-date\">\r\n            Effective Date: [Insert Date]\r\n        <\/div>\r\n\r\n    <\/div>\r\n\r\n    <!-- CONTENT -->\r\n    <div class=\"tz-terms-content\">\r\n\r\n        <p class=\"tz-terms-intro\">\r\n            By requesting a quotation, confirming a booking or using a service\r\n            provided by <strong>TZ Cleaning Group Ltd<\/strong>, you agree to\r\n            these Terms and Conditions. Please read them carefully before\r\n            confirming your cleaning appointment.\r\n        <\/p>\r\n\r\n        <!-- 1 -->\r\n        <div class=\"tz-term-block\">\r\n\r\n            <div class=\"tz-term-title\">\r\n                <span class=\"tz-term-number\">01<\/span>\r\n                <h2>About Us<\/h2>\r\n            <\/div>\r\n\r\n            <p>\r\n                TZ Cleaning Group Ltd provides residential and commercial\r\n                cleaning services, including Domestic Cleaning, Commercial\r\n                Cleaning, Office Cleaning, End of Tenancy Cleaning, Airbnb\r\n                Cleaning, Deep Cleaning, Carpet Cleaning, Window Cleaning and\r\n                After Builders Cleaning.\r\n            <\/p>\r\n\r\n            <p>\r\n                Our business details and contact information are provided at the\r\n                bottom of this page.\r\n            <\/p>\r\n\r\n        <\/div>\r\n\r\n        <!-- 2 -->\r\n        <div class=\"tz-term-block\">\r\n\r\n            <div class=\"tz-term-title\">\r\n                <span class=\"tz-term-number\">02<\/span>\r\n                <h2>Quotations<\/h2>\r\n            <\/div>\r\n\r\n            <p>\r\n                Quotations are based on the information provided by the customer,\r\n                including the property size, condition, required service, access\r\n                arrangements and requested cleaning frequency.\r\n            <\/p>\r\n\r\n            <ul>\r\n                <li>Quotations may be provided by telephone, email or through our website.<\/li>\r\n                <li>Quoted prices may be subject to inspection of the property.<\/li>\r\n                <li>Additional charges may apply where the property condition differs significantly from the information provided.<\/li>\r\n                <li>Unless otherwise stated, quotations remain valid for [Insert Number] days.<\/li>\r\n            <\/ul>\r\n\r\n        <\/div>\r\n\r\n        <!-- 3 -->\r\n        <div class=\"tz-term-block\">\r\n\r\n            <div class=\"tz-term-title\">\r\n                <span class=\"tz-term-number\">03<\/span>\r\n                <h2>Bookings and Confirmation<\/h2>\r\n            <\/div>\r\n\r\n            <p>\r\n                A booking is considered confirmed once the customer accepts the\r\n                quotation and receives confirmation from TZ Cleaning Group Ltd.\r\n            <\/p>\r\n\r\n            <p>\r\n                Customers must provide accurate contact information, property\r\n                details, service requirements and access instructions at the\r\n                time of booking.\r\n            <\/p>\r\n\r\n        <\/div>\r\n\r\n        <!-- 4 -->\r\n        <div class=\"tz-term-block\">\r\n\r\n            <div class=\"tz-term-title\">\r\n                <span class=\"tz-term-number\">04<\/span>\r\n                <h2>Property Access<\/h2>\r\n            <\/div>\r\n\r\n            <p>\r\n                The customer must ensure that our cleaning team can safely access\r\n                the property at the agreed date and time.\r\n            <\/p>\r\n\r\n            <ul>\r\n                <li>Keys, access codes or entry instructions must be provided in advance where required.<\/li>\r\n                <li>The customer is responsible for ensuring that any alarms are disabled or that correct instructions are supplied.<\/li>\r\n                <li>Waiting time caused by unavailable access may be charged.<\/li>\r\n                <li>If access cannot be obtained, the appointment may be treated as a late cancellation.<\/li>\r\n            <\/ul>\r\n\r\n        <\/div>\r\n\r\n        <!-- 5 -->\r\n        <div class=\"tz-term-block\">\r\n\r\n            <div class=\"tz-term-title\">\r\n                <span class=\"tz-term-number\">05<\/span>\r\n                <h2>Customer Responsibilities<\/h2>\r\n            <\/div>\r\n\r\n            <p>\r\n                To help us provide the service safely and efficiently, customers\r\n                are responsible for preparing the property before our team arrives.\r\n            <\/p>\r\n\r\n            <ul>\r\n                <li>Remove valuable, fragile or highly personal items from cleaning areas.<\/li>\r\n                <li>Secure cash, jewellery, important documents and sensitive belongings.<\/li>\r\n                <li>Inform us about damaged surfaces, loose fixtures or delicate materials.<\/li>\r\n                <li>Provide safe access to water, electricity and the areas being cleaned.<\/li>\r\n                <li>Keep children and pets away from active cleaning areas where reasonably possible.<\/li>\r\n                <li>Disclose any known hazards, infestations or unsafe conditions before the appointment.<\/li>\r\n            <\/ul>\r\n\r\n        <\/div>\r\n\r\n        <!-- 6 -->\r\n        <div class=\"tz-term-block\">\r\n\r\n            <div class=\"tz-term-title\">\r\n                <span class=\"tz-term-number\">06<\/span>\r\n                <h2>Cleaning Products and Equipment<\/h2>\r\n            <\/div>\r\n\r\n            <p>\r\n                Unless otherwise agreed, our cleaners may provide the products\r\n                and equipment reasonably required to complete the booked service.\r\n            <\/p>\r\n\r\n            <p>\r\n                Customers must inform us before the appointment if particular\r\n                surfaces require specialist care or if specific products must be\r\n                avoided due to allergies, sensitivities or manufacturer instructions.\r\n            <\/p>\r\n\r\n            <p>\r\n                Where the customer asks us to use their products or equipment,\r\n                TZ Cleaning Group Ltd is not responsible for issues caused by\r\n                defective equipment, unsuitable products or incorrect instructions.\r\n            <\/p>\r\n\r\n        <\/div>\r\n\r\n        <!-- 7 -->\r\n        <div class=\"tz-term-block\">\r\n\r\n            <div class=\"tz-term-title\">\r\n                <span class=\"tz-term-number\">07<\/span>\r\n                <h2>Prices and Payment<\/h2>\r\n            <\/div>\r\n\r\n            <p>\r\n                The customer agrees to pay the confirmed price for the selected\r\n                cleaning service, together with any approved additional charges.\r\n            <\/p>\r\n\r\n            <ul>\r\n                <li>Payment is due [before the service \/ on completion \/ within Insert Number days].<\/li>\r\n                <li>Accepted payment methods: [Insert Payment Methods].<\/li>\r\n                <li>Additional work requested during the appointment may be charged separately.<\/li>\r\n                <li>Late payments may result in suspension of future services.<\/li>\r\n                <li>Overdue invoices may be subject to reasonable recovery costs where permitted by law.<\/li>\r\n            <\/ul>\r\n\r\n        <\/div>\r\n\r\n        <!-- 8 -->\r\n        <div class=\"tz-term-block\">\r\n\r\n            <div class=\"tz-term-title\">\r\n                <span class=\"tz-term-number\">08<\/span>\r\n                <h2>Cancellations and Rescheduling<\/h2>\r\n            <\/div>\r\n\r\n            <p>\r\n                Customers should provide as much notice as possible when cancelling\r\n                or rescheduling a confirmed booking.\r\n            <\/p>\r\n\r\n            <ul>\r\n                <li>Cancellations made at least [Insert Number] hours before the appointment may be rescheduled without charge.<\/li>\r\n                <li>Late cancellations may be subject to a cancellation fee.<\/li>\r\n                <li>Failure to provide access may be treated as a late cancellation.<\/li>\r\n                <li>Repeated cancellations may require advance payment for future bookings.<\/li>\r\n            <\/ul>\r\n\r\n            <p>\r\n                TZ Cleaning Group Ltd may reschedule a service due to illness,\r\n                unsafe conditions, severe weather, transport disruption or other\r\n                circumstances beyond our reasonable control.\r\n            <\/p>\r\n\r\n        <\/div>\r\n\r\n        <!-- 9 -->\r\n        <div class=\"tz-term-block\">\r\n\r\n            <div class=\"tz-term-title\">\r\n                <span class=\"tz-term-number\">09<\/span>\r\n                <h2>Service Times<\/h2>\r\n            <\/div>\r\n\r\n            <p>\r\n                Appointment times are provided in good faith. Arrival and completion\r\n                times may vary due to traffic, previous appointments, property\r\n                conditions or other circumstances outside our reasonable control.\r\n            <\/p>\r\n\r\n            <p>\r\n                Where possible, we will notify the customer of any significant delay.\r\n            <\/p>\r\n\r\n        <\/div>\r\n\r\n        <!-- 10 -->\r\n        <div class=\"tz-term-block\">\r\n\r\n            <div class=\"tz-term-title\">\r\n                <span class=\"tz-term-number\">10<\/span>\r\n                <h2>End of Tenancy Cleaning<\/h2>\r\n            <\/div>\r\n\r\n            <p>\r\n                End of tenancy cleaning is completed according to the agreed scope\r\n                of work. Customers should provide any landlord, agent or inventory\r\n                checklist before the service begins.\r\n            <\/p>\r\n\r\n            <p>\r\n                We cannot guarantee the return of a rental deposit because deposit\r\n                decisions may depend on property damage, maintenance issues,\r\n                landlord requirements and matters outside our control.\r\n            <\/p>\r\n\r\n        <\/div>\r\n\r\n        <!-- 11 -->\r\n        <div class=\"tz-term-block\">\r\n\r\n            <div class=\"tz-term-title\">\r\n                <span class=\"tz-term-number\">11<\/span>\r\n                <h2>Carpet and Upholstery Cleaning<\/h2>\r\n            <\/div>\r\n\r\n            <p>\r\n                Although we use appropriate cleaning methods, complete stain removal\r\n                cannot be guaranteed. Results may depend on the fabric, carpet age,\r\n                previous treatments, staining substance and how long the stain has\r\n                been present.\r\n            <\/p>\r\n\r\n            <p>\r\n                Customers must disclose known issues such as colour instability,\r\n                shrinking, previous repairs or specialist material requirements\r\n                before cleaning begins.\r\n            <\/p>\r\n\r\n        <\/div>\r\n\r\n        <!-- 12 -->\r\n        <div class=\"tz-term-block\">\r\n\r\n            <div class=\"tz-term-title\">\r\n                <span class=\"tz-term-number\">12<\/span>\r\n                <h2>Window Cleaning<\/h2>\r\n            <\/div>\r\n\r\n            <p>\r\n                Window cleaning is limited to areas that can be accessed safely\r\n                using the equipment and working methods available to our team.\r\n            <\/p>\r\n\r\n            <p>\r\n                We may refuse to clean windows where access is unsafe, glass is\r\n                damaged or weather conditions create an unacceptable risk.\r\n            <\/p>\r\n\r\n        <\/div>\r\n\r\n        <!-- 13 -->\r\n        <div class=\"tz-term-block\">\r\n\r\n            <div class=\"tz-term-title\">\r\n                <span class=\"tz-term-number\">13<\/span>\r\n                <h2>After Builders Cleaning<\/h2>\r\n            <\/div>\r\n\r\n            <p>\r\n                After builders cleaning generally covers accessible dust,\r\n                surface residue and construction debris included within the\r\n                confirmed quotation.\r\n            <\/p>\r\n\r\n            <p>\r\n                Removal of hazardous materials, heavy waste, specialist chemicals,\r\n                hardened cement, extensive paint, adhesives or building materials\r\n                may require separate arrangements and additional charges.\r\n            <\/p>\r\n\r\n        <\/div>\r\n\r\n        <!-- 14 -->\r\n        <div class=\"tz-term-block\">\r\n\r\n            <div class=\"tz-term-title\">\r\n                <span class=\"tz-term-number\">14<\/span>\r\n                <h2>Complaints and Service Concerns<\/h2>\r\n            <\/div>\r\n\r\n            <p>\r\n                Customers should inspect the completed work as soon as reasonably\r\n                possible and notify us of any service concerns within\r\n                [Insert Number] hours.\r\n            <\/p>\r\n\r\n            <p>\r\n                We may request photographs or access to inspect the area. Where a\r\n                complaint is accepted, we may offer a reasonable corrective clean\r\n                of the affected area.\r\n            <\/p>\r\n\r\n            <p>\r\n                Customers should allow us an opportunity to investigate and\r\n                address the concern before arranging third-party corrective work.\r\n            <\/p>\r\n\r\n        <\/div>\r\n\r\n        <!-- 15 -->\r\n        <div class=\"tz-term-block\">\r\n\r\n            <div class=\"tz-term-title\">\r\n                <span class=\"tz-term-number\">15<\/span>\r\n                <h2>Damage and Breakages<\/h2>\r\n            <\/div>\r\n\r\n            <p>\r\n                Our cleaners will take reasonable care while working at the\r\n                property. Any alleged damage should be reported promptly with\r\n                supporting details and photographs where available.\r\n            <\/p>\r\n\r\n            <p>\r\n                We are not responsible for damage caused by ordinary wear and tear,\r\n                unstable furniture, defective fixtures, pre-existing damage,\r\n                improperly installed items or failure to disclose delicate surfaces.\r\n            <\/p>\r\n\r\n            <p>\r\n                Liability for accepted claims will be handled in accordance with\r\n                applicable law and any relevant insurance arrangements.\r\n            <\/p>\r\n\r\n        <\/div>\r\n\r\n        <!-- 16 -->\r\n        <div class=\"tz-term-block\">\r\n\r\n            <div class=\"tz-term-title\">\r\n                <span class=\"tz-term-number\">16<\/span>\r\n                <h2>Health and Safety<\/h2>\r\n            <\/div>\r\n\r\n            <p>\r\n                We may refuse, stop or postpone a service where our team reasonably\r\n                believes the property presents unsafe or unhygienic conditions.\r\n            <\/p>\r\n\r\n            <ul>\r\n                <li>Unsafe electrical installations<\/li>\r\n                <li>Structural hazards or unstable surfaces<\/li>\r\n                <li>Aggressive animals<\/li>\r\n                <li>Needles, bodily fluids or hazardous waste<\/li>\r\n                <li>Severe infestations or contamination<\/li>\r\n                <li>Threatening or abusive behaviour<\/li>\r\n            <\/ul>\r\n\r\n            <p>\r\n                Specialist cleaning involving hazardous or biohazardous materials\r\n                must be disclosed before booking.\r\n            <\/p>\r\n\r\n        <\/div>\r\n\r\n        <!-- 17 -->\r\n        <div class=\"tz-term-block\">\r\n\r\n            <div class=\"tz-term-title\">\r\n                <span class=\"tz-term-number\">17<\/span>\r\n                <h2>Keys and Security<\/h2>\r\n            <\/div>\r\n\r\n            <p>\r\n                Where keys, codes or other access details are provided, they will\r\n                be used only for delivering the agreed service and handled with\r\n                reasonable care.\r\n            <\/p>\r\n\r\n            <p>\r\n                Customers should avoid attaching full address details to keys.\r\n                Lost keys or security concerns must be reported immediately.\r\n            <\/p>\r\n\r\n        <\/div>\r\n\r\n        <!-- 18 -->\r\n        <div class=\"tz-term-block\">\r\n\r\n            <div class=\"tz-term-title\">\r\n                <span class=\"tz-term-number\">18<\/span>\r\n                <h2>Photos and Marketing<\/h2>\r\n            <\/div>\r\n\r\n            <p>\r\n                We will not use identifiable photographs of a customer's property\r\n                for marketing purposes without permission.\r\n            <\/p>\r\n\r\n            <p>\r\n                Where consent is provided, before-and-after photographs may be\r\n                used on our website or social media without displaying personal\r\n                information, addresses or sensitive details.\r\n            <\/p>\r\n\r\n        <\/div>\r\n\r\n        <!-- 19 -->\r\n        <div class=\"tz-term-block\">\r\n\r\n            <div class=\"tz-term-title\">\r\n                <span class=\"tz-term-number\">19<\/span>\r\n                <h2>Privacy<\/h2>\r\n            <\/div>\r\n\r\n            <p>\r\n                Personal information collected during quotations, bookings and\r\n                service delivery will be handled in accordance with our Privacy\r\n                Policy and applicable data protection requirements.\r\n            <\/p>\r\n\r\n        <\/div>\r\n\r\n        <!-- 20 -->\r\n        <div class=\"tz-term-block\">\r\n\r\n            <div class=\"tz-term-title\">\r\n                <span class=\"tz-term-number\">20<\/span>\r\n                <h2>Events Outside Our Control<\/h2>\r\n            <\/div>\r\n\r\n            <p>\r\n                TZ Cleaning Group Ltd will not be responsible for delays or failure\r\n                to perform a service caused by circumstances beyond our reasonable\r\n                control, including severe weather, accidents, road closures,\r\n                government restrictions, utility failures or staff emergencies.\r\n            <\/p>\r\n\r\n        <\/div>\r\n\r\n        <!-- 21 -->\r\n        <div class=\"tz-term-block\">\r\n\r\n            <div class=\"tz-term-title\">\r\n                <span class=\"tz-term-number\">21<\/span>\r\n                <h2>Termination of Services<\/h2>\r\n            <\/div>\r\n\r\n            <p>\r\n                Either party may end an ongoing cleaning arrangement by providing\r\n                reasonable notice, subject to any agreed minimum term or outstanding\r\n                payment obligations.\r\n            <\/p>\r\n\r\n            <p>\r\n                We may immediately suspend or terminate services where there is\r\n                non-payment, abusive behaviour, repeated access problems or unsafe\r\n                working conditions.\r\n            <\/p>\r\n\r\n        <\/div>\r\n\r\n        <!-- 22 -->\r\n        <div class=\"tz-term-block\">\r\n\r\n            <div class=\"tz-term-title\">\r\n                <span class=\"tz-term-number\">22<\/span>\r\n                <h2>Changes to These Terms<\/h2>\r\n            <\/div>\r\n\r\n            <p>\r\n                We may update these Terms and Conditions to reflect changes in our\r\n                services, prices, business practices or legal obligations.\r\n            <\/p>\r\n\r\n            <p>\r\n                The latest version will be published on our website with the\r\n                updated effective date.\r\n            <\/p>\r\n\r\n        <\/div>\r\n\r\n        <!-- 23 -->\r\n        <div class=\"tz-term-block\">\r\n\r\n            <div class=\"tz-term-title\">\r\n                <span class=\"tz-term-number\">23<\/span>\r\n                <h2>Governing Law<\/h2>\r\n            <\/div>\r\n\r\n            <p>\r\n                These Terms and Conditions are governed by the laws of\r\n                [Insert Country, State or Jurisdiction]. Any disputes will be\r\n                subject to the courts or dispute-resolution procedures applicable\r\n                in that jurisdiction.\r\n            <\/p>\r\n\r\n            <div class=\"tz-terms-notice\">\r\n                <strong>Important:<\/strong> Replace the jurisdiction placeholder\r\n                with the country or region where TZ Cleaning Group Ltd operates.\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n        <!-- 24 -->\r\n        <div class=\"tz-term-block\">\r\n\r\n            <div class=\"tz-term-title\">\r\n                <span class=\"tz-term-number\">24<\/span>\r\n                <h2>Contact Information<\/h2>\r\n            <\/div>\r\n\r\n            <p>\r\n                For questions about these Terms and Conditions, quotations,\r\n                bookings or cleaning services, please contact us.\r\n            <\/p>\r\n\r\n            <div class=\"tz-terms-contact\">\r\n\r\n                <h3>TZ Cleaning Group Ltd<\/h3>\r\n\r\n                <p>\r\n                    <strong>Email:<\/strong>\r\n                    <a href=\"mailto:your@email.com\">\r\n                         booking@tzcleaninggroup.co.uk\r\n                    <\/a>\r\n                <\/p>\r\n\r\n                <p>\r\n                    <strong>Phone:<\/strong>\r\n                    <a href=\"tel:+440000000000\">\r\n                        07424 987018\r\n                    <\/a>\r\n                <\/p>\r\n\r\n                <p>\r\n                    <strong>Business Address:<\/strong>\r\n                    Coventry, West Midlands, UK\r\n                <\/p>\r\n\r\n                <p>\r\n                    \r\n        <\/div>\r\n\r\n    <\/div>\r\n\r\n<\/div>\r\n\r\n<\/section>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t            <\/div>\n        <\/div>\n                    <\/div>\n        <\/section>\n        \t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Service Information Terms &amp; Conditions These Terms and Conditions explain the rules that apply when you request, book or use cleaning services provided by TZ Cleaning Group Ltd. Effective Date: [Insert Date] By requesting a quotation, confirming a booking or using a service provided by TZ Cleaning Group Ltd, you agree to these Terms and [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5878","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.tzcleaninggroup.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/5878","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tzcleaninggroup.co.uk\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.tzcleaninggroup.co.uk\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.tzcleaninggroup.co.uk\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tzcleaninggroup.co.uk\/index.php\/wp-json\/wp\/v2\/comments?post=5878"}],"version-history":[{"count":10,"href":"https:\/\/www.tzcleaninggroup.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/5878\/revisions"}],"predecessor-version":[{"id":5892,"href":"https:\/\/www.tzcleaninggroup.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/5878\/revisions\/5892"}],"wp:attachment":[{"href":"https:\/\/www.tzcleaninggroup.co.uk\/index.php\/wp-json\/wp\/v2\/media?parent=5878"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}